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Frequently Asked Questions
1. General questions
Archibite is a curated collection of digital resources created to make architectural design and visualisation easier. From detailed entourage and vegetation to textures, brushes, and ready-to-use assets, our products help architects and designers spend less time creating everything from scratch and more time focusing on their ideas.
Our resources are designed for architects, architectural students, interior designers, 3D artists, and visualisation professionals. Whether you're developing a concept, preparing a presentation, or creating a photorealistic render, you'll find resources to support your workflow.
All Archibite products are digital downloads. No physical items will be shipped to you, so you can access your purchased resources online.
You can complete your purchase through our online checkout. If an account option is available at checkout, creating one can make it easier to manage your orders and access your purchases.
2. Downloads and compatibility
Once your payment is complete, you'll receive access to your digital files through the download instructions provided with your order. You can download the files directly to your device and start using them in your workflow.
Compatibility depends on the individual product. Each product page specifies the relevant file formats and intended use, helping you determine whether a resource fits your software and workflow before purchasing.
Our products may include formats such as DWG, RVT, PNG, PSD, and other commonly used design formats. Available formats vary by product, so please check the product description for the exact files included.
Many of our resources can be used on either platform, provided you have compatible software. Some formats or applications may have platform-specific requirements, so we recommend checking the relevant software specifications before purchasing.
We're happy to help. If a download doesn't work or a file appears to be damaged, contact us at info@archibite.com with your order details and a description of the issue. We'll help you find a solution.
3. Licensing and usage
Yes! All products come with a commercial license.
Yes! All products come with a commercial license.
No. Purchased files are intended for your own permitted use. You may not redistribute, share, sublicense, or resell the original files or substantially unchanged assets as standalone products.
Yes, where permitted by the product license. You can generally showcase your own finished architectural work that incorporates the assets, provided you do not redistribute the original downloadable files and comply with any applicable third-party rights.
4. Payments and refunds
Available payment methods are displayed at checkout. You can select from the options supported by our online store when placing your order.
Yes. We offer a 14-day, unconditional full refund policy. If you're not satisfied with your purchase, you can request a full refund within 14 days of purchase, without needing to provide a reason.
Simply email info@archibite.com within 14 days of your purchase. Include your order number if possible, and we'll help you with your refund request.
Archibite products are sold as individual digital purchases unless a product page explicitly states otherwise. Any applicable price and purchase terms are shown before checkout.
5. Products and support
In general no, but updates and future revisions depend on the individual product. If updates are included, the product description or accompanying information will explain how they are provided.
Absolutely! We welcome suggestions from the architectural community. If there's a resource you'd love to see in our collection, send your idea to info@archibite.com. Your feedback helps us develop products that better support real design workflows.
For product questions, technical support, refund requests, or general enquiries, email us at info@archibite.com. We're happy to help you find the right resources for your work.